Member Research

Explore the changing needs of your members and prospects through quantitative surveys and qualitative focus groups. Ricochet will partner with you to design the perfect research study to meet your specific needs. 

We’ll clarify your research goals and ensure you use the right methods to gather useful insights.  Plus, we provide future-focused ideas with our analysis to help you turn member responses into action.

Surveys: Getting the Numbers

Understand member and customer interest in what you currently offer and changes you are considering. Ricochet carefully crafts surveys that collect both statistical insights from closed-format answers and sentiment from open-ended responses. 

Recommendations Based on Survey Responses

Ricochet provides total project management and all materials and software. 

Quantitative Research Surveys Process

Recommendations Based on Survey Responses

Your final Ricochet report provides detailed findings, overarching themes, and actionable suggestions for addressing survey respondent feedback.

Deep Understanding in Only 12 Weeks!

Ricochet manages a tight three-month timeline so your survey stays active for up to three weeks.
Quantitative Research Surveys Project Timeline

Focus Groups: Getting the Stories

Explore broad topics and concepts for nuanced understanding of behaviors and preferences. We moderate online discussions with a trained facilitator who guides conversation and teases out rich, compelling feedback and opinions.

Fully Modern and Virtual Focus Groups

Ricochet redefined focus groups to simplify participation and collect faster results. 

Qualitative Research Focus Groups Process

Common Themes and Interpretations

Your final Ricochet report includes the core themes found in discussions and explanation of what they mean for your association business.

Deep Understanding in Only 9 Weeks!

Ricochet takes your research from kickoff to completion in less than three months.

Qualititve Research Focus Groups Project Timeline

Member Research Case Studies

Send Us An Email

Contact Ricochet with questions and requests of any type.

Book a Meeting

Chat with a Ricochet expert about the challenges your association faces.

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