Oh No! You aren’t receiving the important emails we send to you!

Here are three important reasons why you may not receive the emails we send, plus instructions on how to fix the problem.

We send from “@ricochetadvice.com” for all emails from Ricochet and Association Academy by Ricochet.

For more assistance, Contact Us.

Sometimes, you accidentally click the “unsubscribe” button at the bottom of an email.

Solve It:  Visit our Resubscribe webpage and sign up again.

Reason 2: Your Email Program Thinks We Send Junk

Sometimes, email programs like Gmail or Outlook think our emails are junk and hide them away.
Solve It:  Look for a folder called “Spam” or “Junk” in your email program.  Find an email from ricochetadvice.com and mark it as “Not Spam.”  Follow additional directions to allow future deliveries.

Your company “email quarantine net” might catch and hold our emails so they don’t deliver to you.

Solve It:  Ask your company’s IT department to “allowlist” our email address and release any emails that are already held. 

Send this email to your IT department and they’ll know what to do:

To:  Your IT Department

From: You

Subject: Please Allowlist Ricochet Emails

Hello IT Team, 

I’m missing important emails from “Ricochet”.  Please allow emails from “@ricochetadvice.com” and add the IP ranges below to our email allowlist.  If you have questions about this request, please email transform@ricochetadvice.com. 

Email Domain to AllowList:

ricochetadvice.com

IP Ranges to AllowList: