Trouble Receiving Our Emails?

Oh No! You aren’t receiving the important emails we send to you!

Here are three important reasons why you may not receive the emails we send, plus instructions on how to fix the problem.

We send from “@ricochetadvice.com” for all emails from Ricochet and Association Academy by Ricochet.

For more assistance, Contact Us.

Sometimes, you accidentally click the “unsubscribe” button at the bottom of an email.

Solve It:  Visit our Resubscribe webpage and sign up again.

Reason 2: Your Email Program Filed It Away

Email programs sort mail differently, and ours can end up somewhere unexpected.

Gmail:  Check the Promotions and Updates tabs near the top of your inbox, not just Spam. Found it? Drag it into Primary so future emails land there automatically.

Outlook.com or Hotmail:  Check the “Other” tab next to Focused Inbox. Found it? Move it to Focused.

Yahoo, iCloud, AOL, and others:  Check your Spam or Junk folder. Found it? Mark it “Not Spam” so future emails deliver normally.

Your company “email quarantine net” might catch and hold our emails so they don’t deliver to you.

Solve It:  Ask your company’s IT department to “allowlist” our email address and release any emails that are already held. 

Send this email to your IT department and they’ll know what to do:

To:  Your IT Department

From: You

Subject: Please Allowlist Ricochet Emails

Hello IT Team, 

I’m missing important emails from “Ricochet”.  Please allow emails from “@ricochetadvice.com” and add the IP ranges below to our email allowlist.  If you have questions about this request, please email transform@ricochetadvice.com. 

Email Domain to AllowList:

ricochetadvice.com

IP Ranges to AllowList: